Right now upset over some fixes being applied to the site it is going from bad to worse and the fix seems hurried and now at a point of not happy at all, I think rather than do fixes on the fly and to avoid people getting things into a mess why do you not have all people log a repair through your ticket system rather than randomly hand out ftps etc here. Also you would have a complete log of what is happening in one place.
not real happy and for the only updates and repairs will be through a ticket.