When User get the email with folowing text:

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Your membership plan expired at {site_name}

Hello {name},
Your membership plan at has expired. Please log into your account and renew it.
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and we set the status in admin panel from 'expired' to active, then the title name is automatically changed to 'listing' ???

So we have in the meantime a lot of profiles with name 'listing' instead of user name. What is wrong?


2. Question:
Why in the text stands 'Hello {name}' and '{site_name}' instead of user name and our site name?

Please help.