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Thread: smtp email goes to junk box

  1. #1

    smtp email goes to junk box

    I used the smtp email come via cpanel and recently, most emails went to users' junk box. If I paid and use a paid email services. Would it fix this problem? Any recomendation?

  2. #2
    Hello Wei Hong,

    This issue happened with me before, emails went to the spam folder, I fixed it by https://www.spamhaus.org/lookup/ and adding DKIM and DMARC to DNS.
    So If your Domain is listed on the Spamhaus Domain Blocklist (DBL), this Lookup tool will give you a link to information on what to do.

  3. #3
    Quote Originally Posted by Nazzal View Post
    Hello Wei Hong,

    This issue happened with me before, emails went to the spam folder, I fixed it by https://www.spamhaus.org/lookup/ and adding DKIM and DMARC to DNS.
    So If your Domain is listed on the Spamhaus Domain Blocklist (DBL), this Lookup tool will give you a link to information on what to do.
    Dear Nazzal,

    Thank you so much for your insight. Pretty useful. I check both the IP and domain name on spamhaus.org and they both clear. None was added in blocklist. So now I will take extra step to add DKIM and DMARC to DNS as you suggested. Hopefully it will fix the problem.

    Thanks again, I appreciate it.

  4. #4
    Quote Originally Posted by Nazzal View Post
    Hello Wei Hong,

    This issue happened with me before, emails went to the spam folder, I fixed it by https://www.spamhaus.org/lookup/ and adding DKIM and DMARC to DNS.
    So If your Domain is listed on the Spamhaus Domain Blocklist (DBL), this Lookup tool will give you a link to information on what to do.
    Hi Nazzal,

    I have been exchanging supports with my host provider and they helped me add DKIM, but DMARC they asked me to do it myself. Would you kindly share with me how did you generate DMARC record?

  5. #5
    Hello Wei Hong,

    Actually my hosting provider added it, I don't know how did. they generate the record but you can try this: https://dmarc.org/resources/deployment-tools/
    Hopefully your emails will get fixed soon.

  6. #6
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  7. #7
    Quote Originally Posted by Nazzal View Post
    Hello Wei Hong,

    Actually my hosting provider added it, I don't know how did. they generate the record but you can try this: https://dmarc.org/resources/deployment-tools/
    Hopefully your emails will get fixed soon.
    Thanks Nazzal, I will read it through.

    Quote Originally Posted by Graham Jupp View Post
    Much appreciate with your help too Graham

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