Error While Adding Category

[Hassan Baig]

Hello,
I am new at flynax, currently customizing my website but while adding the category i am receiving the following error, tried to contact flynax but no success, can someone help me put in it.

System error occurred
rlDb::insertfailed, data parameter is empty
line# 290
file: /home3/automar9/public_html/includes/classes/rlDb.class.php
PHP version: 7.0.32

i am using flynax 4.6.2 with auto_flatty template


error-1.JPG

[Rudi]

Hello Hassan,

Could you create a ticket regarding this problem attaching ftp details ?
and tech department will help you out

[Hassan Baig]

I did but someone rudely reply, as attached.
Nobuddy did any customization except css.

IMG-20181022-WA0027.jpg

[Hassan Baig]

Even recieving the same error while using the plugin.

[Hassan Baig]

Can Someone Help me out on above Error, as Flynax peoples only looking for support renewal and dont want to understand that this is actually an error i am facing.

My "Add a Category" page has all the fields are blocked and i am unable to add any category. flynax are the one who installed the software on my hosting and now they are saying that someone either not installed the software correctly or changed something.

Can a technical person from here help me out in this.

[Rudi]

I've checked and there is no any payment info for script installation that means you installed it yourself

If you are sure that someone from our tech department did it for you please provide us with some info: ticket ID where you discussed it or the name of that person

[Hassan Baig]

Hi,

This is entirely not true, your staff carried out the installation, please see below:

_____

Hello Hassan Baig,

We'll install your site within a few hours.

Thank you,

David
www.flynax.com

Classifieds Software - PHP Classified Ads Script
Complete classifieds software solution: feature-rich PHP classifieds scripts, responsive themes, 70+ powerful plugins and mobile applications.
www.flynax.com

Flynax Company

Ticket Details
===================
Ticket ID: ZEL-445555
Department: Installations/Upgrades/Migrations
Priority: High
Status: Open

__________

Hello,

We installed the software to subdirectory because you have another software.

http://www.automarket247.co.uk/new/
http://www.automarket247.co.uk/new/admin/

admin / admin


but we can move website to main directory when you need.
---------------------------------

Best regards, Kevin
Flynax Technical Department

Ticket Details
===================
Ticket ID: ZEL-445555
Department: Installations/Upgrades/Migrations
Priority: High
Status: On Hold

_______

After this it was made primary software as I didn't require the other.

_______

You can also refer to ticket ID ZEL-445555 for this.

This is getting a little frustrating now, I shouldn't have to be digging through my emails to prove to you that you carried out the installation, and to rectify what is probably a small issue with the flynax software/template.

I have noticed that some of the PHP files that I have never touched (such as the categories files) have been edited - which I am suspecting has caused the glitch somewhere, I emailed all my credentials for hosting + flynax etc to you at the activation stage for your assistance and reference.

All I am requesting is that this issue is fixed, and I am not asked to 'extend paid support' to have a Flynax issue fixed.

Please kindly address this.

[Rudi]

We've checked the problem again and found out that you disabled the language which is default: Common > Languages
Now it's active

it caused this problem