+ Reply to Thread
Page 1 of 2 12 LastLast
Results 1 to 10 of 12

Thread: No RESPONSE FROM SUPPORT

  1. #1
    Junior Member
    Join Date
    Jun 2018
    Posts
    26

    Angry No RESPONSE FROM SUPPORT

    I have 1 week left of my customer support... I have sent 6 emails to support, and received 2 support tickets and I still have NOT HAD ANY RESPONSE... but I have had an invoice to renew for another month..

    Any chance someone could help me please!!!!!

  2. #2
    Flynax developer Rudi's Avatar
    Join Date
    Dec 2014
    Location
    Planet Earth
    Posts
    1,520
    Hello Rene,

    Could you send me your ticket id?

  3. #3
    Hello Rene Joile,

    I didn't find any tickets created by Rene Joile. How can we find it? I think you need to contact us via chat. Our sales department will help you.
    Viktor,
    Flynax technical department,
    Best wishes.

  4. #4
    Junior Member
    Join Date
    Jun 2018
    Posts
    26
    Best regards, Kevin
    Flynax Technical Department

    Ticket Details
    ===================
    Ticket ID: SAG-537546

    dated 20/06/18...

    I have since installed it but have made a mess of it...

  5. #5
    Junior Member
    Join Date
    Jun 2018
    Posts
    26
    Quote Originally Posted by Viktor View Post
    Hello Rene Joile,

    I didn't find any tickets created by Rene Joile. How can we find it? I think you need to contact us via chat. Our sales department will help you.
    I have tried and sent numerous emails because chat was unattended.. 6 actually, and have had zero response

  6. #6
    Flynax developer Rudi's Avatar
    Join Date
    Dec 2014
    Location
    Planet Earth
    Posts
    1,520
    I've checked this ticket and seen some replies form our supporter, last was on 20 June, see screenshot
    image-7.jpg
    it seems that emails didn't reach you

    Have you checked emails through the ticket system?

  7. #7
    Junior Member
    Join Date
    Jun 2018
    Posts
    26
    I have no idea how to do that, or where

  8. #8
    Flynax developer Rudi's Avatar
    Join Date
    Dec 2014
    Location
    Planet Earth
    Posts
    1,520
    Log in to the ticket system using your account details: https://support.flynax.com/tickets/
    and find your ticket by id (SAG-537546)

  9. #9
    Junior Member
    Join Date
    Jun 2018
    Posts
    26
    Quote Originally Posted by Rudi View Post
    Log in to the ticket system using your account details: https://support.flynax.com/tickets/
    and find your ticket by id (SAG-537546)
    ANOTHER login... How many logins does flynax require???
    There is
    1 on the main site
    1 here
    and now that one as well...

    I am curious as of to where I was actually offered those details when Flynax support actually replied by creating that ticket number to be able to utilise the 1 month support....

  10. #10
    Flynax developer Rudi's Avatar
    Join Date
    Dec 2014
    Location
    Planet Earth
    Posts
    1,520
    Use the same details which you use for your customer area

    we're not trying to utilise your 1 month support because we reply to your tickets

    but if you don't get emails it doesn't depend on us directly and probably caused by your email service (also try to check your spam folder)

+ Reply to Thread