Paid Support - Any Freelancers out there?

[Louise Hutchings]

Hi I am in search of someone who can give me Technical Support, overcoming problems and help with launching our website using Flynax. If there are any Freelancers out there please can you PM me with hourly rates etc. Many thanks

[Mustafa ilker Yonel]

flynax has paid service too ? why you dont ask them ?

support.flynax.com/tickets/index.php

my bet they would be the best help you can get !

[Louise Hutchings]

flynax has paid service too ? why you dont ask them ?

support.flynax.com/tickets/index.php

my bet they would be the best help you can get !

I had the paid for support initially and had to wait too many days for replies to urgent questions. I have had a support ticket in for over a week now, I guess they are just too busy or staff are on holiday. So I looking for alternative help. I ended up ditching Flynax the first time around because I found certain things too complicated but wanted to give it another go as I love what it offers, but really need good reliable support alongside me this time.

[Gary Brun]

To be honest I cant praise their support staff enough.
while I admit it was very slow in the beginning... but the quality of work is very good.
My custom work is spot on.
I am a happy customer for sure.

[Godwin Agbavor]

Seems like am not the only one in this. I was forced to request refund because ticket took 1 month, another ticket still pending for almost 3 weeks now. But I see flynax support always in this forum doing community service instead of working on the paid service.

Flynax has gone from bad to worst instead of bad to good. Even the manager wont reply emails at least to give the customer some hope but their sales department is always online.

I have been flynax user for the past 3 years, I already spent more than 1500 but if you ask me what i made from my site, I do look at you like a lost puppy and I know many users are having the same issue.

I only saw a few sites that are really making it on flynax software after heavy customization.

And YES. am not blaming FLYNAX for me not making it, I understood this is business and thats exactly what they are doing, they people to buy the software after that, your on your own and if your lucky, your ticket will be replied in 4 days.

and Yes am always searching on Google if i see something better, of course i will go for it, it not late for change.

[Pete Young]

Even the manager wont reply emails at least to give the customer some hope but their sales department is always online.

and Yes am always searching on Google if i see something better, of course i will go for it, it not late for change.

There is a manager ?

It makes me sad that after years of people saying the same thing that, people are still saying the same thing, and if something did come along better and everybody shifted, flynax need not wonder why it happened. ?

I think (and I may be wrong) that customer service is in a place that is not aligned or understands how customer service should or does work in the real world or how important it is.

That said I have grown to like flynax team and in general for the best part they do a good job, and their forum support is good, but if these were the classified Olympics ? not sure if they would be standing on the customer service platform getting a medal anytime soon, and it just seems about every year the same message is said but there is no visible improvement, I hope they can improve in this area.

[Godwin Agbavor]

There is a manager ?

It makes me sad that after years of people saying the same thing that, people are still saying the same thing, and if something did come along better and everybody shifted, flynax need not wonder why it happened. ?

I think (and I may be wrong) that customer service is in a place that is not aligned or understands how customer service should or does work in the real world or how important it is.

That said I have grown to like flynax team and in general for the best part they do a good job, and their forum support is good, but if these were the classified Olympics ? not sure if they would be standing on the customer service platform getting a medal anytime soon, and it just seems about every year the same message is said but there is no visible improvement, I hope they can improve in this area.

Pete, Yes they have a Manager and his name is David, he asked me to admit that I didn't spec my ticket well. Automatically he wants me to take the blame for their poor service

I convinced my friend to buy flynax apps and everything, my best friend became my enemy because of flynax. oh yeah they gave me one of support service which i didn't use for once until it expired

Flynax has gone from bad to worst but I totally understood that they achieved their goals, they have a lot of customers so 10 to 20 people dropping from Flynax wont effect them in anyway. Their main goal is to sell the Software and we bought it so what do they care if you decide to drop it ?

Last 2 days I contacted the online chat and asked Andrew that I want to update my classified ads site so which patch should I use ? Surprise, He don't know what patch is, means his just there for sales, he doesn't have any idea of what his selling.

I made 595$ mistake 3 years ago and after I paid more than 1000$ for customization, what a regret but I will keep looking for a better software. I don't care anymore.

I will also share my experience on review sites..

[Pete Young]

Pete, Yes they have a Manager and his name is David, he asked me to admit that I didn't spec my ticket well. Automatically he wants me to take the blame for their poor service .

Well a good customer service dept would write back asking for clarification and not with blame. I hope it gets better.

[Pete Young]

Hello David, thank you for your update, if anything, the lag in replying to initial inquiries and the lack of information or updates from support on projects that are delayed for what ever reason is probably your biggest thing that gets under peoples skins.

When your on the other end with delays in expected work and nobody bothers to inform people blood starts to boil, you could probably stop 95% of problems by having a system that actively updates people of any delays or problems.

In one reference to sales people not knowing what they are doing, with my last update I was told that I could not get all of the latest updates unless I went to the latest all classifieds in one upgrade, I also was told because of this could not get my site upgraded properly because it was a new system and that my only option was to start fresh.

A lot of work later I found out you still had all of the single options such as just classifieds and I could have updated to just that.

I now have a base system I did not want, that I seem to be stuck with, that cost me more money and time that needed and there is nothing I can do about it now.

It leaves little confidence in your back end when it is filled with people who have no idea in the product or are unable to communicate effectively with customers, so please just do not throw inexperienced people into these roles.

would love a link to the guide on setting up a development site, and in general good solid guides for everything, most things seems ad hock when it comes to guides with edits, updates and tags all over the place making it almost impossible to do anything, you need to look in about 8 places and then try and put things together to make sense.

Same goes with errors, updates, it seems you have to scour half a dozen threads to find the errors and then try and work out how to fix things, and many have said flynax should be able to update all sites when there is an error with a simple update like a plugin. Now we see thinks like "Ok fixed your site and will fix all in next update" ? so that means we all need to run around and try and find the fix and update, this is really last century stuff and totally backwards and not user freindly.

Overall there is still room to improve, but I can say everything has improved greatly and if it continues as it has been, I am sure things will start to get even better.

[David]

Hello Pete,

We appreciate your suggestions, and we'll take them into consideration.

We'll try to release the dev and production guide after the new year.

We'll be releasing bug fixes more often now with a new updating system that is already in place.