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Thread: Support Levels in Tickets ?

  1. #1
    Guru
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    Support Levels in Tickets ?

    Support Level 1
    Support Level 2
    Support Level 3

    ? do we spin a plate and pick a number ? what is this about and what does a blind man do ?

  2. #2
    Flynax developer John's Avatar
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    Hello Pete,
    Yea we have split the Technical Support into the 3 sub-departments, simple support requests are for the
    first level, more complex for second and the most difficult tickets for the last third department.

    But you should not take care of it, tickets assignment will be made on our side, you still should post ticket to
    single Technical Department.

    John

  3. #3
    Guru
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    OK Thanks for the information, all good.

  4. #4
    Senior Member
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    OK Thanks for the information
    Last edited by Sahap Gezer; March 27, 2017 at 06:57 PM.

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