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Thread: how long i have to stay with this all errors

  1. #11
    Senior Member
    Join Date
    Mar 2015
    Posts
    130
    i know pete but really u dont know. how they return to me .. Like a joke reply. even i bought support too. i been spend so much money for web site . now everyday i have min 20 ads and mim a day 3000 user / visitor . that s good for start . but I can not focus on full work on small faults.. and i hope u understand me

  2. #12
    Guru
    Join Date
    Jan 2013
    Location
    Australia
    Posts
    2,007
    I do understand how frustrating it is, I have been very clear here on customer service and my thoughts on it.

    For what it is worth, I think that customer support has improved and that at least flynax is trying to improve in this area, one thing you could ask of flynax is just a simple time frame that they expect or hope to have your repairs completed by, start with that.

    This is one area flynax need to get better at and as a whole I think they have improved greatly, but maybe still have a little way to go.

    In general the flynax team of people are a good bunch once you get to know them, and just so you do not feel alone I still have several outstanding errors that are getting a little long overdue as we speak as well. shortly I will write to them and enquire about an update, and I would guess just about every user of flynax has experienced this trouble at some point as well, and yes it needs more focus and attention from flynax, you simply can not claim to be the best, if your not supporting that slogan with efficient support.

    Some things that can help speed things up maybe a video of the problem and you can try screencast-o-matic.com for that or any screen recorder, and always just remain calm and polite of which I know you feel like pulling your hair out on.

    I have also added to mu contact page a html section with known site issues on it, so if you have users who find problems and are contacting you they can read what your fixing or know as a problem until it is fixed as another option.

  3. #13
    Senior Member
    Join Date
    Mar 2015
    Posts
    130
    One more day is about to end. There is still no return from flynax team

  4. #14
    Hello Sahap,

    We replied in the tickets, i'm sorry it took long to resolve.

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