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Thread: Contact seller don't work

  1. #1

    Question Contact seller don't work

    I added the right to send messages, but still get the error: Please sign in and make sure your membership plan allows you to contact users.
    Anyone know what is it?

  2. #2
    Hello Yuliy,

    Exist a few places where you should check it.

    1. Admin Panel >> Basic Settings >> Messaging find line: Allow visitors to contact sellers through the contact form
    2. If you use membership plans Admin Panel >> Membership Plans click edit icon and find line: Plan Services >> Contact sellers

    If you want non-logged users to contact with listing owners you should enable both points.
    Viktor,
    Flynax technical department,
    Best wishes.

  3. #3
    Hello Viktor,

    My plan includes messaging services, and I logged, i checked my settings but still I get the same error
    Incidentally, the same error is present in the official demo

  4. #4
    Senior Member
    Join Date
    Jun 2016
    Location
    New York
    Posts
    158
    Quote Originally Posted by Viktor View Post
    Hello Yuliy,

    Exist a few places where you should check it.

    1. Admin Panel >> Basic Settings >> Messaging find line: Allow visitors to contact sellers through the contact form
    2. If you use membership plans Admin Panel >> Membership Plans click edit icon and find line: Plan Services >> Contact sellers

    If you want non-logged users to contact with listing owners you should enable both points.

    I have the same problem here, already did the configuration that Viktor said but no solve.

    Reg.

  5. #5
    Hello All,

    I suggest you create a new ticket with your requests.
    Viktor,
    Flynax technical department,
    Best wishes.

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