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Thread: Request: Improve of customer service

  1. #1
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    Request: Improve of customer service

    Hi Flynax team, your scripts are wonderful but for some like me is not easy to understand. I think you should improve your customer service and the increase of your sales will follow.

  2. #2
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    6 days has passed and i still don't have no solution to the bugs/customization i requested in support tickets all i get is promises but nothing has been done yet. this team need to step up and make this software worth buying. i cannot deny the features and flexibility that this scripts gives compared to other scripts but if things don't work the way it should and no support then its worth a Zero.

  3. #3
    Flynax developer John's Avatar
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    Pascual
    What exactly we should improve? Please describe in detail if possible.

    Samir
    Which department you posted your ticket?
    - If it was tech dep. then 6 days delay is too much and I will have to find out the reason of such terrible delay.
    - If you posted the ticket in Quote/Customizations dep. then 6 days is also much but not so critical because we have
    many custom modifications requests and they all are staying in the turn.
    Anyway you are always welcome in our customer support chat; just call it and ask for the ticket status.
    Such call would be much helpful than a post on the forum.

    PS. Please PM me the ticket ID.

    John

  4. #4
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    Ok this will give you an idea of what tickets i created and how long i had to wait

    GPS-218060 the initial ticket was filed on 07 Nov, this ticket compose of 4 request to fix bugs. until today i have no answer the last answer was on 14 Nov and says they need 1 to 2 days to address all the bugs. but today is 11/16 still no fixes. Alan is working on these issues.

    QEZ-630855 this is a request of customization that was filed initially on 03/ Nov, by not understanding my request this request got a delay and after a good understanding i was requested to make payment to do the customization and to which i greed and made payment on 08 Nov, on 09/Nov i was asked to upload files to the server which i didn't understand since i sent all FTP and admin login in the ticket but i did upload files. now today 16/Nov, zero customization was done to the template because i can see the changes done on the website. Alan is working on this ticket.

    ZDS-472600 i sent a request to David to extend my payed support plan, since it was all wasted on long wait and still no solutions or fixes. and oddly David denied the request. saying that i was the cause of the delay by not uploading files on time (which by the way not true, i got request to upload and uploaded the following day.) i thought it was fair to request support extension but Mr David thinks in the best interest of his company not to do so. because screw customers (pay and shut up).

    hope this summarizes the issues.
    Last edited by Samir Fakirane; November 16, 2016 at 02:07 PM.

  5. #5
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    @ John, please try to check your customer ticketing data. they (customer service department) are always answer max of 3 response in 1 session after that, ill wait for them 1-10days before they answer and sometimes much longer. Samir, most of them not really helping (customer service department). Most of my problem i sent to you customer support not given a solution, my only solution is to reinstall the script again and again. And not only that, they want me to purchase/ pay for customer service and ever since the very first time I purchase i can't feel the support.
    Last edited by PQB; November 16, 2016 at 04:59 PM. Reason: error

  6. #6
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    Quote Originally Posted by Samir Fakirane View Post
    Ok this will give you an idea of what tickets i created and how long i had to wait

    GPS-218060 the initial ticket was filed on 07 Nov, this ticket compose of 4 request to fix bugs. until today i have no answer the last answer was on 14 Nov and says they need 1 to 2 days to address all the bugs. but today is 11/16 still no fixes. Alan is working on these issues.

    QEZ-630855 this is a request of customization that was filed initially on 03/ Nov, by not understanding my request this request got a delay and after a good understanding i was requested to make payment to do the customization and to which i greed and made payment on 08 Nov, on 09/Nov i was asked to upload files to the server which i didn't understand since i sent all FTP and admin login in the ticket but i did upload files. now today 16/Nov, zero customization was done to the template because i can see the changes done on the website. Alan is working on this ticket.

    ZDS-472600 i sent a request to David to extend my payed support plan, since it was all wasted on long wait and still no solutions or fixes. and oddly David denied the request. saying that i was the cause of the delay by not uploading files on time (which by the way not true, i got request to upload and uploaded the following day.) i thought it was fair to request support extension but Mr David thinks in the best interest of his company not to do so. because screw customers (pay and shut up).

    hope this summarizes the issues.

    same here
    Last edited by PQB; November 16, 2016 at 04:58 PM. Reason: error

  7. #7
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    @Samir, When you bought the script?

  8. #8
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    I bought on Nov 02 16.
    i am not trying to exaggerate or trying to be unreasonable customer. i have used other scripts and i know what a payed support vs non payed support means.
    1. Payed support they should guarantee a reply within 24 hours. and i know in some cases some bugs/request can take longer.
    2. Free support you get an answer from 1 to 5 days.

    Now in Flynax case you pay for support [which is ridiculously expensive $53/month] but you get Free support treatment.

    please don't take this as a complain but rather a request to improve your service.
    Last edited by Samir Fakirane; November 16, 2016 at 05:38 PM.

  9. #9
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    can you share with me what your other script is? I bought mine May 2016, since then i always reinstall my script due to bug problem.

  10. #10
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    i don't think it will be appropriate to post them here but i will PM you

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