Hello

I have a running escort website that got 800+ listings. Since a week, I see that some profiles have disappeared and are not in the trash box. I realize that these are upgraded listings to premium. I thought those should go back to standard profiles once the premium period expired but some of them were deleted. What can I do to avoid this situation in the future? Is this a misconfiguration?

This is a very urgent matter!!

Thank you very much

Mick