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Thread: User can't edit phone number

  1. #1
    Senior Member
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    User can't edit phone number

    Hi all,

    I have just received an email from my customer

    "I'm trying to edit my phone number but is keeps taking out the zero in front of the last part of our phone number. It should be 573-690-0824."

    I have already tried, but that's not possible.

    Why is that?

    Thank you,
    Nguyen

  2. #2
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    Also this problem is not 100% solved until today.
    There have been attempts solutions. Look victors post - Link
    Maybe it helps...
    Last edited by Steffen Buschkemper; July 24, 2013 at 03:09 AM.

  3. #3
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    I have test Victors and Mikes solution.
    Also after refresh pages and cache.
    I have cleaned also the temp folders before and refresh again.
    It does not work.
    Last edited by Steffen Buschkemper; July 24, 2013 at 04:07 AM.

  4. #4
    Hello Nguyen,

    Of course this fix will help you
    Steffen wrote exactly link for solve this problem
    Viktor,
    Flynax technical department,
    Best wishes.

  5. #5
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    Sorry Victor but the solution do not work.
    Is it possible that this is prevented in a java script file?
    Last edited by Steffen Buschkemper; July 24, 2013 at 04:12 AM.

  6. #6
    Hello Steffen,

    Would you please provide me ftp access in my PM and will check it and solve.
    Viktor,
    Flynax technical department,
    Best wishes.

  7. #7
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    Hello Victor - there is no way for ftp access.
    At this time my general script is only local on my pc.
    I want to fix the errors and bugs before it goes online.

    Test it out and fix it in the 4.1.1 version, if there will be one.
    Also, the payment problem i wrote in the bug area should be solved.
    Last edited by Steffen Buschkemper; July 24, 2013 at 04:57 AM.

  8. #8
    Hello Steffen,

    And how can I check and fix it if I cannot check files and DB?
    Viktor,
    Flynax technical department,
    Best wishes.

  9. #9
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    Nothing. Sorry.
    But you have the same versions on your machines.
    The database and files are the same. Or not?
    I always check issues on a fresh system.
    Just as you give it out to us customers.

    You should check it out and solved the problems in an update like 4.1.1.

    Furthermore, I do not need this phone solution.
    I have only tested it and came to this result.

    I also understand that it is not easy for you.
    It would be better if the user would least write down whether it works or not.
    Last edited by Steffen Buschkemper; July 24, 2013 at 05:18 AM.

  10. #10
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    Ok, Viktor

    Thank you so much

    Best regards,
    Nguyen
    Quote Originally Posted by Viktor View Post
    Hello Nguyen,

    Of course this fix will help you
    Steffen wrote exactly link for solve this problem

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