Flynax support - need your help

[Marc Austin]

NOTE: This issue has been resolved - sorry for my public rant!





I am starting to get REALLY pissed off about flynax support.

I bought the software 2 weeks ago.

It took 4 DAYS before I was able to even download the software.

Then I needed the phone number fields to simply display a standard US phone number. THAT still isn't resolved. I pointed out that in the last phone number field, you can not use a number beginning in a zero. 111-111-0111 would display as 111-111-111. You guys finally whipped up some code to fix that. (making it a whole number field instead of an integer - or visa vera - I think) I consider that a bug in the software more than a customization. However, you still can't add an area code, prefix and 4 digit phone number - all you can do is add a 3 digit code and a 7 digit number.... you can't even add a dash between the prefix and number!!!! (weak!)

For the past 10 plus days, I have requested a few simple modifications. I need the dealer logo to appear above the dealer listings, I need the Company name to appear in place of the first name and last name (I have added the Company name field to using the account fields and drag and drop form builder) and I need the Account listings tab to be the active tab instead of the account details tab.... and I still need to be able to add a standard US number!!!!

In your presale information you state that I am to receive 30 days of tech support, and that you will make simple modifications that will not take more than 30 minutes.

1. If these simple modifications take more than 30 minutes, your programmers are slow!

2. $600 for this script is NOT insignificant. I didn't buy it to waste my money AND time. I need to get a working site up.

3. Your tech support has been more than frustrating - it's been non existent!

Finally a few days ago, using the support ticket system, someone said these modifications would cost $60. MORE. I even agreed to that.

Have these changes been made yet?

HELL NO!

It seems to me, the software download AND minor changes could have been taken care of in a day or 2 - 2 plus WEEKS is ridiculous!!!!

Are you guys supporting this software and standing behind YOUR WORDS - or not?

I am not the only one complaining about flynax support, shall I post links?

WTF!!!!!!