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Type: Posts; User: Viktor

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    Hello Frank, You can create a new ticket with...

    Hello Frank,

    You can create a new ticket with the problem and we will solve it asap or you can send ftp access to my PM and I will check and solve it too.



    Hello Alex,

    We have a post...
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    Did you implement all patches? From 4.5.1 to...

    Did you implement all patches? From 4.5.1 to 4.5.2 then to 4.6.0 then 4.6.1 and etc or implemented only 1 patch?
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    I suggest you create a new ticket with the...

    I suggest you create a new ticket with the upgrade request. Our developers will solve it I hope.
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    Do you have a backup? Had you created a backup...

    Do you have a backup? Had you created a backup before starting the update?
    Will be better return it back. Because you have a few customizations.
    Then create a new ticket and we will upgrade your...
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    I mean that you did the incorrect upgrade. Some...

    I mean that you did the incorrect upgrade. Some files and folders located in wrong folders. See my screenshot: https://prnt.sc/niihy4
    In the database, I see your site version as latest but not in...
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    Because Slides link needs for the future...

    Because Slides link needs for the future templates not now. And this link deactivated.

    Warning: Alex I have logged to the ftp and your product upgraded incorrectly!!!
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    Hello Alex, I have fixed on your side but for...

    Hello Alex,

    I have fixed on your side but for other people, I explain the solution.
    Open file ftp://includes>>classes>>reefless.class.php
    find code:



    /**
    * www. prefix redirect, relates...
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