Flynax support - need your help

NOTE: This issue has been resolved - sorry for my public rant!





I am starting to get REALLY pissed off about flynax support.

I bought the software 2 weeks ago.

It took 4 DAYS before I was able to even download the software.

Then I needed the phone number fields to simply display a standard US phone number. THAT still isn't resolved. I pointed out that in the last phone number field, you can not use a number beginning in a zero. 111-111-0111 would display as 111-111-111. You guys finally whipped up some code to fix that. (making it a whole number field instead of an integer - or visa vera - I think) I consider that a bug in the software more than a customization. However, you still can't add an area code, prefix and 4 digit phone number - all you can do is add a 3 digit code and a 7 digit number.... you can't even add a dash between the prefix and number!!!! (weak!)

For the past 10 plus days, I have requested a few simple modifications. I need the dealer logo to appear above the dealer listings, I need the Company name to appear in place of the first name and last name (I have added the Company name field to using the account fields and drag and drop form builder) and I need the Account listings tab to be the active tab instead of the account details tab.... and I still need to be able to add a standard US number!!!!

In your presale information you state that I am to receive 30 days of tech support, and that you will make simple modifications that will not take more than 30 minutes.

1. If these simple modifications take more than 30 minutes, your programmers are slow!

2. $600 for this script is NOT insignificant. I didn't buy it to waste my money AND time. I need to get a working site up.

3. Your tech support has been more than frustrating - it's been non existent!

Finally a few days ago, using the support ticket system, someone said these modifications would cost $60. MORE. I even agreed to that.

Have these changes been made yet?

HELL NO!

It seems to me, the software download AND minor changes could have been taken care of in a day or 2 - 2 plus WEEKS is ridiculous!!!!

Are you guys supporting this software and standing behind YOUR WORDS - or not?

I am not the only one complaining about flynax support, shall I post links?

WTF!!!!!!

Take easy.

Hey Marc.
I can understand your frustration. I think we all experienced some frustration at some point when first using the software.

You mentioned 30 days of support. Actually, you get the first 3 months of support included. Of course, that shouldn't affect support's response time. I'm in the United States, on the west coast. Whenever I open a ticket, I have to wait at least 24 hours for a response, and sometimes even longer. But I understand that Flynax is somewhere in Eastern Europe and I also understand that I'm not the only customer. So, if it takes a bit longer, but I get the support I need, so be it. That's just the way it is.

I've worked on a couple of other major classifieds systems and I just got onto Flynax a month ago. Yes. $600 is not cheap. And no software is perfect. But one of the reasons I did get into Flynax is because of the features and plugins that are included in the price! And the design flexibility. The software is quite robust and the more I work with it, the more I'm impressed. Are there things lacking? Sure. But, it seems that when Flynax quotes additional work, their prices are quite reasonable (compared with the other companies). Also, the fact that they develop (and support) their own plugins is a godsend! You do not want to deal with 3rd party developers. It's a nightmare!

Anyway, I'm not here to defend Flynax. I've had my fair share of frustration, and there are certainly areas for improvement. But, in the greater scope of things, 2 weeks is not a whole lot of time. Try giving the support group some leeway and I'm sure they'll make you a happy camper.

Just my 2 cents. (Okay. 5 cents)

- Ron

Thanks Ron... well I think 2 weeks is a long time. If I could get this site up and running (with just these few SIMPLE modifications), I think I would be a lot less frustrated AND willing to spend more for support. As it is, I see NO SUPPORT, NO ONE-ON-ONE HELP, NO CONTACT INFO, NO ONE AT ALL THAT I CAN TALK TO!

DAYS go by waiting for the simplest of responses.

I feel a little hoodwinked that there was a Portland Oregon phone number listed, - but when you call - all you get is an answering machine!

@Marc, can understand your frustration but in my opinion Flynax is one of the best companies I've been working with when it comes to support. Sure it can take a while sometimes but they always respond, even same day in many cases.
What you ask about is for sure a modification that affects a great deal of the script which takes a while to insert and secure for bugs. As a user it seems that it is easy but for a programmer you have to think about the whole functionality.
There's a lot of information regarding the field for phone number in this forum and there's a lot of skilled people here to support you.
I'm sure Flynax will respond.

//Morgan

I agree with Morgan's comments.Flynax is one of the best companies.They have the Best Technical team

Flynax support is very good. 2 months back I bought the Flynax software. Flynax giving very good support for me. No doubt Flynax is one of the best companies.

Thanks Morgan et al., I sure hope so! I am ready to start promoting my site and making money. I used to run a sit with 50,000 members - ranked 13,000 in all of the US and 50,000 worldwide... not bad for me myself and I - if I do say so myself. I had no problem customizing my own code. I don't know if I have been out of the saddle too long, or the code used in this script is over my head (back to school I guess!)... I hate to even need support. I can't believe I even need to ask for help simply making a logo appear somewhere. A lot of my frustration comes from my inability to do the simplest of things with this software. I have never seen php code so "hard coded". 24 hours after posting this - STILL no response from "Flynax Support". :(

Believe me Marc it takes a while to figure out the structure and understanding Ajax cause the script is full of keys but once you got it worked out then you see the great potential.

//Morgan

Still waiting! >:-\

yay! Thanks a bunch Dmitry!

Thanks a bunch Dmitry - this issue has been resolved! yay!

Hello Marc,
Thank you for so warm feedback about our support :d
I hope the forum visitors will reach the last page of this thread and find your last post :)

John

Feel free to delete this thread. :p

Quote:

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Originally Posted by Marc Austin

Feel free to delete this thread. :p

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Nope, we will keep it, people should know that our support isn't perfect but we always trying to
make it so!

John

I have two Flynax licenses and just wanted to add that Dmitry has helped me with a lot of tech support and modifications. Indeed Flynax support is one of the best i have experienced. Please send my regards to Dmitry and the rest of the Flynax team!

Hi Louis,
Dmitry isn't frequent user of our support forum due to huge overloading...
I will pass your hi to him immediately!

In turn I want to thank you for your positive feedback, we very appreciate it! :)

John

Hello Marc,
What are you waiting for? I went through the thread and found your "NOTE: This issue has been resolved - sorry for my public rant!"
at the beginning, bottom your negative feedback and WTFs... To be honest we don't like the thread which starts from "WTF"...
instead of such behavior you may just explain the problem and ask to solve it or call our support directly if you harry up with...

So how we can help you now?

John

Quote:

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Originally Posted by Marc Austin

NOTE: This issue has been resolved - sorry for my public rant!
I am starting to get REALLY pissed off about flynax support.

I bought the software 2 weeks ago.

It took 4 DAYS before I was able to even download the software.

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I Agree with you they are late some time,
But to let you know..
When you will spend time to:
1- Know this company in proper way.
2-Understand the script it self.

You will find your self so happy for using this solution and you will understand how this People/Comapny need our support.

For me:
1- Yes, I agree they late in them support.
2- They are the best in all over the world for such solution.

Hope you will fix your problem soon.

Thank you,
Tariq

Quote:

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Originally Posted by QuickRon

2 weeks is not a whole lot of time.

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2 weeks is ENOUGH TO MAKE YOU LOSE LOTS OF SALES....
specially when you just started your own site, every sale is important..

My 2 cent worth

Hey Michael.
Your comment is somewhat vague and out-of-the-blue.

Would you like to share what you're going through with your Flynax installation? Sounds like you're not too happy.

- Ron

Quote:

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Originally Posted by QuickRon

Hey Michael.
Your comment is somewhat vague and out-of-the-blue.

Would you like to share what you're going through with your Flynax installation? Sounds like you're not too happy.

- Ron

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Oh i have post my friend but i don't see it anymore no where. Probably in moderation but I'm not happy with support service but really happy with the software and all whats coming with.
I don't mind to pay even if i would find this ridiculous for some efficient custom coding WE would all need but the worst part is with a slow support sometimes is make it hard for us to go further.
My life have been TIME IS MONEY and i can tell you right now having to come whining on a forum is not my first priority but i need to voice my unhappyness :)

here is:

Hi all
First i would like to know if anyone have at the moment CCbill as merchant using flynax ? I have request to have the plug in installed and few days later the plug in was installed
Flynax team haved first answering me YES WE HAVE PLUG IN WITH CCBILL and the following days later, another team member mention to me we do not provide ccbill plug in anymore

Well i run an adult website escorts directory and CCBILL working with me to clean up my site ( policies requirement ) and help me step by step in the process.
They are well aware of what i do ( escorts classified ) and they have no problem offering merchant service BUT I NEED TO COMPLY TO THEIR POLICIES.

The only policy they HAVE A REAL PROBLEM WITH is : my site is 18 years + adult oriented.
( THIS MEAN the one who sign up and place an ad on my site need to be over the age of 18 years old + AND I AGREE WITH THIS.... )

It's been few days i have inform flynax about this little issue:
ASKING THEM REMOVED/BLOCK the sign up age from : 1996 - 2013 ( as CCBILL request ) to enable my merchant account )

oh yeah someone have reply to my ticket about it but just seems to ignore my request NOT ENVEN MENTION TO ME ABOUT IT OR WHEN IT WILL BE DONE....

Guys i pay my support every month for a reason , and right now you guys make me lose LOTS OF MONEY..........

Whats up with that .....

thanks

=====

Losing money i mean i want to target all the USA MARKET IN THE ADULT CLASSIFIED
I live in Canada and the only way i can get pay fast and automate is by online transaction, and this is where my problem is.

well i got an answer exactly 20hour ago and guess what ? No mention about my request exept they have a guy like me before and CCBILL have cut off their account.
PROBABLY .... But if those guys have get their account cut off is because they have done something not right..... ex: following policies...

TO THE FLYNAX TEAM I HAVE A QUESTION ..... Do i need to find another software ? because you make me waist lots of time.. if is the case just answer here or my tickets..... ENOUGH IS ENOUGH...

Never see this kind of behavior from a support service, ANSWERING ticket with out answer the main question....

NOT IMPRESS.. i'm really Not a happy camper right now and i hope this will change in the very short time.

GREAT NEWS !!!!

Finally my voice have reach one of the flynax team member and he have reply to me and telling me he will take care of this!
He have also explain to me why they was very cautious about this and i understand more clearly right now.
Anyhow, i was having an issue and seems like it's going to be fix. GREAT NEWS :D

I will let you all know when all is set also when i have officially my merchant account activated with CCBILL should be with in the next 72 hour.

As for the OP, very sorry to haved hijack your thread ( it was not intentional; i guess in the hot moment of my frustration i was in need to vent lol ;) )

MB

Hello Michael Brian,

We really don't understand what you wanted to achieve by adding the critical posts in the thread unless you wanted to damage our reputation. We agree there was misunderstanding on our part in the ticket but we replied to your posts on a regular basis trying to help you. Indeed one of our customers was cut off from CCbill in view of the contents of his site and we thought the same might happen to you. We simply didn't want to waste your money and time. Following your request we've made the changes you wanted. Please give us a favor and keep support-related discussions and criticism in the tickets because forum is intended for collective discussions of bugs, features, suggestions and not for criticizing the Team.