Isn't this interesting

I initially found it impressive that under the forum "Licenses on sale" there were no licenses for sale. Hmm, everyone must be satisfied!

Today, I tried to post my license there for sale. Reason? Crappy tech support, (even the SLIGHTEST mod cost me $30 more! - after SEVERAL days of waiting!!!! All I wanted was for a banner to appear above the listings and for the phone number to display as a STANDARD U.S. phone number!!!! - even though they SAY your SIX HUNDRED DOLLARS gets you "3 months of free support" and "making minor changes to the Software that take no longer than 30 minutes."), plus, no real community in the forum that helps with problems, and general frustration trying to work with very hard coded software.

So, like I said, I would like to sell my license. (I would take $450 for it)

SO - I tried posting it for sale under "Licenses on sale".

Well what do you know - THAT forum is a moderated forum, and my post won't appear "until approved by a moderator". Either make that forum unmoderated like the others, or DELETE IT. It is misleading to the extreme. (the fact that no one was selling their license was one of the reasons I bought this software!!!!!)

For a month, I have been feeling ripped off and pissed off. Not ONCE has anyone said "Hi Marc, thanks for buying this software. Let us know if you need any help." Now today, on top of this MONTH of extreme frustration, all posts have gone from this forum. Yes, you can still search for posts, but that's not the same as seeing posts as threads... where you can see the complaints, problems and non-responses from Flynax "tech support".

It is also telling if you browse through "The portfolio" What are there - TWO OR THREE active flynax sites now?

I am assuming this post will disappear.... as might this forum soon.

Marc

p.s., there are things about this software I like a lot - it's just too bad their support is so piss poor.... I mean honestly, should those minor changes have cost me and ADDITIONAL $30? Maybe that was enough to buy some vodka... I don't know.

Ah, I didn't know that forum is a moderated forum. I had the same impression as well, thinking the software is so good that no one wanna sell it.
And I agree that support is somewhat slow. But I just started so I will give it some more time.

Yeah that forum IS moderated and as you can see on the forum homepage, there has NEVER been a post there! I SAY BS!

.... it is also BS that we can no longer see ANYTHING under ANNOUNCEMENTS, SERVER CONFIGURATIONS, FAQ, OR FLYNAX MANUAL!!!!!

I would like to say I have had a great experience in general with flynax support, yes at times they can be slow but that may be because their work load is higher at that particular time. After 2 years I am still pleased with flynax, with support and the paid mods I have had done.

There are also a few if us on the forum that do try and help from time to time but I suppose you will only get an answer if they have the answer themselves.

Yeah a couple of sites on portfolio page don't seem to be flynax or gone but there's more than 3 active flynax sites on there I am sure. I also have my own list as long as my arm of other sites that I found over time.

Stick with it guys, flynax have been great so far for me,

I would like to stick with it - I like a lot of things about the software. But I can't afford to wait 2 WEEKS for the simplest of changes... I bought this software to make money.... not piss it away. I see you have been dealing with Flynax software since 2011. Have you seen tech support improve or get worse since then? Maybe some tech support guys have gone away since you began, I don't know... I know Dmitry was quite helpful... eventually.... back to this topic though... don't you find it misleading that they have a forum "Licenses on sale", but you can't post in it to sell your PAID FOR license?

Oh. I see my license is for sale now in that forum. Great, would be nice to sell it. I accept paypal.

I would RATHER see improved tech support, better communications, the forum back the way it was, (hell delete all my posts if you want... I know I have flown off the handle with my frustrations...)

Despite all my complaints - I have never once complained about the software... (except the U.S. phone number bug, and the fact is is quite difficult for the average guy to customize)

I suppose some support requests will take priority over others. Yes two weeks is slow, but who can say what the workload is, how many scripts customers they deal with, how many staff, wether its a paid or free mod. I would always expect the things that arnt critical to take longer. Don't get me wrong if something's gonna take 2 weeks I suppose you would like to be informed, which in some of my cases I have been asked/told it make take couple weeks due to workload. Maybe I am too easy going :D

There have been the odd license for sale in that forum before, you just have to wait a bit to be moderated.

About For Sale section - there was one misconfiguration and it not showed threads older than one day, we have fixed it. Sorry for inconveniences.

For the priority, delays and angry customers: yes we currently overloaded, hope it's temporary and we will be able soon to provide faster support.
Also important thing here is that custom department has lower priority than technical. There is some kind of queue..
Once your ticket moved to modifications be ready for delays :( as technical tickets are always sorted first. Yes it can be annoying that paid work has lower priority and can took more time to be done, but it's our policy - technical problems are most important.

Dear Marc, i'm sorry for this weird situation, hope you still can find way back to us and get your flynax site up and running.
We will try to transform your negative impression )

@ Mark, I think most new people can feel a little confused about the support, I know I had my fair share of frustrations with it, and it really did come down to me striking a balance between with waiting for the guys to get to the updates and I lost count in the end of how many things needed fixing and also threw in a few paid updates to the system. In all that spread part time over 6 months and in many ways I probably need to do some more work to the site.

You mention you want to make money but have only been in a few weeks ? Like you I felt a little frustrated at first and yes maybe the customer service side could be improved a little but maybe just a little more time and you could end up with a good site ?

End of the day it's great software despite the few hiccups, but it's worth it in the long run and I doubt I would have been able to do what I have with my own site using other free and paid software.

We would all like to be making loads of money but things do take time, patience and effort with and without a budget. I run mine on limited money with no money for advertising but its still moving forward.

Quote:

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Originally Posted by Marc Austin

I initially found it impressive that under the forum "Licenses on sale" there were no licenses for sale. Hmm, everyone must be satisfied!

Today, I tried to post my license there for sale. Reason? Crappy tech support, (even the SLIGHTEST mod cost me $30 more! - after SEVERAL days of waiting!!!! All I wanted was for a banner to appear above the listings and for the phone number to display as a STANDARD U.S. phone number!!!! - even though they SAY your SIX HUNDRED DOLLARS gets you "3 months of free support" and "making minor changes to the Software that take no longer than 30 minutes."), plus, no real community in the forum that helps with problems, and general frustration trying to work with very hard coded software.

So, like I said, I would like to sell my license. (I would take $450 for it)

SO - I tried posting it for sale under "Licenses on sale".

Well what do you know - THAT forum is a moderated forum, and my post won't appear "until approved by a moderator". Either make that forum unmoderated like the others, or DELETE IT. It is misleading to the extreme. (the fact that no one was selling their license was one of the reasons I bought this software!!!!!)

For a month, I have been feeling ripped off and pissed off. Not ONCE has anyone said "Hi Marc, thanks for buying this software. Let us know if you need any help." Now today, on top of this MONTH of extreme frustration, all posts have gone from this forum. Yes, you can still search for posts, but that's not the same as seeing posts as threads... where you can see the complaints, problems and non-responses from Flynax "tech support".

It is also telling if you browse through "The portfolio" What are there - TWO OR THREE active flynax sites now?

I am assuming this post will disappear.... as might this forum soon.

Marc

p.s., there are things about this software I like a lot - it's just too bad their support is so piss poor.... I mean honestly, should those minor changes have cost me and ADDITIONAL $30? Maybe that was enough to buy some vodka... I don't know.

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Hi Marc, will you barter your Flynax licence with a vBulletin 4.x (brand new unbranded licence) + template PureV (also unbranded) ??

I have been waiting for over 4 months for modifications to be finished. I cant see them bothering to do it so we are looking at legal action in the UK which would enable us to be able to seize their Pay Pal account. They would also lose all their rebills from hosing.

I am absolutely sick of Flynax. We have lost quite a bit of money due to them.

As far as i can tell, since i am in this boat for 2 years now, they have grown quite a bit while maintaining the same staff and from here we have the circle. More customers, more tehnical issues, more customisations for the same number of developers wich in the end resulted in longer time for solving the issues + increase of the price of customisations.

Overall, the situation is still ok (compared with ilance for instance) for so many reasons and i will keep be in this boat becouse i see progress and willingness to improve the script (even if not all my ideeas do materialise in the actual changes).

One big problem (responsive design) is being addressed right now and this will make a difference in future becouse more and more users will navigate from mobile devices.

There are some big issues (for me at least) like one page account creation + one page submit listing (hopefully they will be added in flynax 5, but remains to be sean - i do have little hope for this:unsure:) and olso categories atributes instead of fields, issues that will make the difference as easy of use for the users and more flexibility for us. I've sean this in my country where a new website was launched around the same time as i started with my old project and they had a fulminant growth exactly becouse of those functions mentioned.

Yes,

I agree with you that they are slow, and missed the deadline a lot of times.
But overall, I think they are working hard and the responsive template is promising. I think they are getting better.

It has now been over 6 months from payment to have the properties and motors classified installed, custom templates and two XML feeds integrated and it still isn't finished.

Should I wait some more time for them to finish or should I take them to court?

I think they have forgotten. Have you been contacting asking for work progress or report?

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Originally Posted by Wei Hong

I think they have forgotten. Have you been contacting asking for work progress or report?

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Contact them all the time. They tell me it is being done and then it isnt. Got an email on Monday telling me that it would take a few more days and cost more for something they said they were doing months ago.

They lie so much they dont remember what was the last lie they said.

Its a shame you having these problems, i would stick with it before going to court.

I would say i have had good experiences with flynax. But i suppose not every case will be the same unfortunatly.

Quote:

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Originally Posted by David Tainsh

It has now been over 6 months from payment to have the properties and motors classified installed, custom templates and two XML feeds integrated and it still isn't finished.

Should I wait some more time for them to finish or should I take them to court?

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based on this, i think you are right to be upset. after all, i bet that they asked for quite some cash....

Chris Brown - The XML feeds I am having intergrated are the XML2U feeds which you appear to have.

Quote:

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Originally Posted by David Tainsh

It has now been over 6 months from payment to have the properties and motors classified installed, custom templates and two XML feeds integrated and it still isn't finished.

Should I wait some more time for them to finish or should I take them to court?

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I would still with them, and try to negotiate on the situation.
Personally, I believe everyone has experienced delays and things to fall behind timeline.

however the reason I still sticked with them is I can see the Flynax team genuinely making a effort to help me and continuously improving the software.

good luck!

Quote:

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Originally Posted by David Tainsh

Chris Brown - The XML feeds I am having intergrated are the XML2U feeds which you appear to have.

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I don't actually have it, was going to pay flynax to do it when someone actually decided to use it. I have ha no one inquire about using that service as yet

Quote:

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Originally Posted by Chris Brown

I don't actually have it, was going to pay Flynax to do it when someone actually decided to use it. I have ha no one inquire about using that service as yet

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This is the worst part about Flynax. They cant do it. I paid them to set up the feed months ago and it is still not finished. The site should have launched back in January. It is nearly April and they are still doing it.

In all honestly I have given up with them.

We decided we would give them a week to see if they would change their ways. They have done nothing to finish off the work we have paid for months ago.

I should have realised they were not right when I asked for a bit of help after trying to install the software myself and was told 'You installed it you fix it'.

Anyway we are proceeding with legal action on Monday morning against them. Sick to death of being treated like this when we paid cash upfront over half a year ago.

Hahaha check out the Flynax video. Watch from 1 min 14 seconds!

https://www.youtube.com/watch?v=uKstwk4EUPM

Notice how this post it is not list on the main page and how the sell your license forum has already been shut down.

http://www.flynax.com/forum/forumdis...censes-on-sale

i bought this script one week i asking about support no one care really free bad serivce from flynax

Quote:

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Originally Posted by Ahmed Rashad

i bought this script one week i asking about support no one care really free bad serivce from flynax

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What problem do you have? We might be able to help if flynax support is packed with tickets.

What do you want to be done ? Tell us we may help you, I use flynax, they are good, if you want installation i can help you for free.