Flynax Support Ticket

I try to check status one of my tickets on support.flynax.com/tickets , but gives the following error.

Fatal error: ERROR: You do not have access to this Ticket. in /home/supportf/public_html/tickets/modules/tickets/client_tickets.php on line 168

Well make sure you are logged in, thats the only reason I can see. Check the box with remember me.

I can access another tickets, only one of my submited tickets gives the error.
the last one.

Hello Oslo, could you PM me the original URL to your broken ticket?
John

Hello John,

I Sent.

Hello Oslo,
Sorry for delay in my reply, unfortunately I am unable to find the ticket you specified in PM,
could you please re-submit the ticket or post your problem here?

John

Hello John, thank you. Yesterdfay I get the answer about my ticket :)