false photos

Hi

One of my costumers are complaining about they get this message when editing a profile

Your package "" allows you to add no more than false photos.

First of all, what does it mean, and how to solve it

Regards

I have checked your site and added listing without any problem.
If you want us to check it in more details I suggest you create a new ticket with the problem.

My customers are also complaining about the same issue; and they are upset that their photos are being marked as "false". The error does not occur when creating a new profile. When you create a new profile, you can add photos. When you delete a photo, and then you try to add another photo, the error occurs. So, the problem occurs when you are trying to add replacement photos. Please assist. Attachment 3801