Smtp settings are not sending mail

I get message from users that he can not reset password
because no mail are sending and i control the settings in my admin panel and it seems to work but the website still not sending any mail
is there any special settings i need to set
i have this problem from the start i use this website with the settings register by verification
i just disable the verification from it and used it without verification
but this problem is not only with the verification as i can see it is on all option so user can also not reset the password !

i trying all posible settings on the mail admin panel the SMTP accept all settings but still not work
i have contact the hosting provider and he says there are no problem with SMTP

had the same issue. But SMTP is working. Still must be some configuration you have to adjust

I have try all the option
Non-Encrypted 25 (or 587)
Secure (TLS) StartTLS 587
Secure (SSL) SSL 465
Secure (SSL) SSL 995

none of them working for me
Please if any one can point me to any other option would be really great

Send us screenshot from the Admin panel >> Settings page (hide password). We will check your settings.

also tried port:
995 with ssl
TLS 587
SSL 465
None 110

nothing worked

Attachment 4614

the smtp server:port should be something like:
mail.sanabana.com:465

Quote:

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Originally Posted by Wei Hong

the smtp server:port should be something like:
mail.sanabana.com:465

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ok tried also with this
the first submit are always with error but when i submit again it show ok but still not work

Attachment 4615

Have you tried as I suggest with 465?
mail.sanabana.com:465

I have never seen port 587 from my services. You can check your email account info in cpanel to make sure. You can also try the server ip name instead of mail.domain.com

yes i also used your option
mail.sanabana.com:465
mail.sanabana.com:995 and all other ports with none and tls like you sayd

Hello Olcay,

I think it is ok and should work: https://prnt.sc/sUKTrfVzvqWF

You'd better create a ticket so that we can check the issue

Maybe your hosting doesn't allow the script to use these ports

I open a ticked about this and the team says there are no restriction on any script or port at the domain

Quote:

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Originally Posted by Olcay Birgun

I open a ticked about this and the team says there are no restriction on any script or port at the domain

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So does it work now? From Viktor's response above it seems the port as suggested mail.sanabana.com:465 works in his screenshot.

Quote:

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Originally Posted by Wei Hong

So does it work now? From Viktor's response above it seems the port as suggested mail.sanabana.com:465 works in his screenshot.

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nope it doesn't work

Quote:

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Originally Posted by Olcay Birgun

nope it doesn't work

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If so then there is the last option which I'm 99% positive it will work.
Instead of using mail.domain.com:465
Try server_ip:465

Sorry but this is also not working

i have never looking to it if the mail was working or not
because i used the option from the start of the website
as the account type for "Log user in after register"

And i test also my contact form and it is working with it fine just flynax is not working :(

the problem seems to be

when i change any settings in the mail option and submit the settings i get this message "SMTP test failed, see log"

but when i click submit again the message show "The changes have been successfully saved"

where is the log file on the server site ?

Quote:

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Originally Posted by Rudi

You'd better create a ticket so that we can check the issue

Maybe your hosting doesn't allow the script to use these ports

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thank you Rudi i did just now

Thank you Rudi for help
now it is work fine :)

I have the same issue. What was the solution?

Probably the problem is in the server limitations for using smtp port or anything else

You need also create a ticket to debug the issue