Support Chat Plugin

Hi @ all,

I am thinking to program a support chat plugin.

Is anyone interested in a support chat plugin?
If so, what should include the plugin?

Best regards Steffen

Hi Steffen,
I'm on it, I've been trying out some but haven't really stuck to anyone. For a chat plugin, I think it will contain:

1) ICON available or not
2)User have to insert name if not a logged in member and email address when clicking on Chat Support
3) Message from script when a user request help if admin not logged in. If logged in, pop window occurs
4) Log will be created in temp directory and user or admin can save to other folder
5) Ordinary chat window
6) I can think of a floating, like compare listings, button which could be selectable if it will show up left or right maybe top
7) Link inserting for pointing to urls
8) Images?
9) User view like remote assistance?

//Morgan

Hi Morgan,

Quote:

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1) ICON available or not

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You mean this :confused: or that :rolleyes:

Quote:

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2)User have to insert name if not a logged in member and email address when clicking on Chat Support

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So I thought about it also.

Quote:

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3) Message from script when a user request help if admin not logged in. If logged in, pop window occurs

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You mean online and offline function

Quote:

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4) Log will be created in temp directory and user or admin can save to other folder

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I think it should be better stored in the database

Quote:

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5) Ordinary chat window

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Unobtrusive chat window at the bottom right or left...?

Quote:

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6) I can think of a floating, like compare listings, button which could be selectable if it will show up left or right maybe top

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and also

Quote:

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9) User view like remote assistance?

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I do not quite understand what you mean... hmmm

//Steffen

Quote:

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Originally Posted by Steffen Buschkemper

Hi Morgan,



You mean this :confused: or that :rolleyes: Yes



So I thought about it also.



You mean online and offline function



I think it should be better stored in the databaseYes



Unobtrusive chat window at the bottom right or left...?Chat window left or right



and also



I do not quite understand what you mea... hmmm

//Steffen

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In some of the programs and scripts that I tried out, there was an IP window and you could see what page the user currently was at and if the user had some problems, you could actually see the browser view from you user in your screen.

Hi Morgan

Quote:

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In some of the programs and scripts that I tried out, there was an IP window and you could see what page the user currently was at and if the user had some problems, you could actually see the browser view from you user in your screen.

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Ok. I know what you mean.
The link to the page where the user is, would be no problem.
But real time remotely on its side is problematic. Do not think I can do that. We will see...

//Steffen

I imagine it to be so.
In the admin panel the admin registered the support staff (team) with name and password.
So the staff can login to an external support page.

On the external support page the support staff can see requests of customers and can chat with them.
The chat log is stored in a database and can be viewed in the admin panel. Also delete if ok.

On the userinterface the customer can see if support online or offline.
Unless the customer has logged in or registered enter name and the email adress before chatting.

+1

Hope be ready for final Champions League.

Hi Oslo,

LoL - Bayern vs. Dortmund....
3 weeks... Hmmm
The hope dies last. :rolleyes:

//Steffen

I will wait to your plugin, and test it on my website :)

You know Steffen, I like both club, still doesn't coming to the end in my mind, which I wanna win the final, but maybe wanna FC Bayern Munchen win the final, because BMW Gina are from Bayern :)

I also think that in the final bayern will win
Nice car... :)

Steffen, how is going bro? can you please update us with status of Support Chat Plugin?

Hi Oslo,

I am working on it.
This will take a little time...
I will report here as soon as it is ready...

Best regards
Steffen

Hi Steffen,
I'm just now trying this out http://mibew.org/ works very good with different language packs and a load of functions. It is open code so you might be inspired :-) You can test it on my site.

//Morgan

Hi there, I currently use http://www.providesupport.com/ I have placed it in a banner on the site. You are more than welcome to look and try at http:www.sell-it-buy-it.com