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Aleksandar Apostolovski
February 23, 2019, 09:08 AM
Some user used PNG pictures in the listing and I noticed that the preview for them isn't working. Someone knows how to fix this?
Screenshots are attached.

Bahram Soltanirad
February 23, 2019, 10:52 AM
If it is just an exception, you can save the picture again from admin panel->listings

Bahram Soltanirad
February 23, 2019, 01:00 PM
https://forum.flynax.com/attachment.php?attachmentid=3078&stc=1

Ramu Palanisamy
February 23, 2019, 01:27 PM
Its not only PNG...I'm facing problem on JPG image also...

Admin panel also same error ...

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Bahram Soltanirad
February 23, 2019, 02:10 PM
As I asked already, does it an exception for a listing or all of them? Also, please give me a link.
Oh! you are Ramu not Alexander

Ramu Palanisamy
February 23, 2019, 03:07 PM
As I asked already, does it an exception for a listing or all of them? Also, please give me a link.
Oh! you are Ramu not Alexander

:D Yes, I'm Ramu...my site also having same problem...but when i update something in Listing Carousel... All listing images go off ...

my website.. https://www.youtubeknock.com

Bahram Soltanirad
February 23, 2019, 04:24 PM
Hello Ramu, someone from flynax should check your problem. Create a ticket and be patient.

Viktor
February 25, 2019, 08:59 AM
I checked it and everything works correctly, both with JPG and PNG images.
I think maybe only 2 problems:
1. Very big file size.
2. Users changed type of images manually.

Ramu Palanisamy
February 25, 2019, 09:03 AM
I checked it and everything works correctly, both with JPG and PNG images.
I think maybe only 2 problems:
1. Very big file size.
2. Users changed type of images manually.

How it working one day and other day it will get failed?..

Ramu Palanisamy
February 25, 2019, 09:06 AM
Yesterday It was three thumbnail images gone. Today everything gone...See my website

www.youtubeknock.com

Flynax Bug?

Viktor
February 26, 2019, 04:02 AM
I don't know what do you mean. Would you please explain to us better what a bug and where?

Ramu Palanisamy
February 26, 2019, 07:09 AM
I will Explain you ...You have to find the Bug where....

1. All Thumbnail Images gone on my ads which I posted two days back. See attached image.

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2. I marked a listing for test to show you. Which image gone from my listing. See attached image.

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3. I removed and add New Image with 320x180 pix. See attached image.

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4. Now this image showing everywhere. Even in Recently added box also..See attached image.

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Today or Now its working fine...Check this by tomorrow link attached here.

https://www.youtubeknock.com/videos/gaming/talking-tom-gold-run-game-android-gameplay-for-kids-part-2-gaming-92.html

All images will go off... Its a Bug.

Now tell me why its happening..even I'm asking same question only in the ticket too...

Not only Listing Image all images from website agent thumbnail also go off... See attached Image.

Ramu Palanisamy
February 26, 2019, 07:14 AM
Not only Listing Image all images from website agent thumbnail also go off... See attached Image.

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This is what I said Flynax Bug....

Viktor
February 26, 2019, 09:31 AM
Could you please send us a few images. I want to check import your images on my side.

Ramu Palanisamy
February 26, 2019, 10:09 AM
Hi Viktor..

Please check this images ...if you want you can use any of the pictures from your side to text posting on my website...Some user also posted there ads on my website but that Images also gone..that what i'm worrying and urgent serious issues.

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Ramu Palanisamy
February 26, 2019, 04:37 PM
Now you check images disappeared.......This is the problem

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Viktor
February 27, 2019, 03:21 AM
Would you please upload it on some storage or google drive or maybe on your server?
As I wrote before, I checked upload images on your site and all working properly for me with my images.

Ramu Palanisamy
February 27, 2019, 03:43 AM
Would you please upload it on some storage or google drive or maybe on your server?

I'm not getting your point...what I need to upload Images for your end check?

As I wrote before, I checked upload images on your site and all working properly for me with my images.

As you said its working properly on my website ..I couldn't able to see your post and images any where in my website...If you checked by uploading on my website please send me the link of that page here..So other user also can check its working or not..

Just not I checked yesterday I showed a listing and sent this link for your check.. That not working today see below link

https://www.youtubeknock.com/videos/...gaming-92.html

Viktor
February 27, 2019, 05:48 AM
Please check my listing: https://www.youtubeknock.com/videos/autos-vehicles/title-title-title-title-title-title-title-autos-vehicles-100.html
1 image is jpg and 2nd png
Both shows properly.

Ramu Palanisamy
February 27, 2019, 06:04 AM
Please check my listing: https://www.youtubeknock.com/videos/autos-vehicles/title-title-title-title-title-title-title-autos-vehicles-100.html
1 image is jpg and 2nd png
Both shows properly.

You have added listing today see tomorrow this listing image will get disappear...

Also I have added one youtube link in the same listing. Because my website is only for videos ads(YouTube link).

Lets see tomorrow

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Ramu Palanisamy
February 27, 2019, 08:34 AM
Hi anyone can post one test listing on my website...

1. One image and one Youtube Video link...

2. Video should be first Next Image second

Please help me on this

Ramu Palanisamy
February 28, 2019, 05:05 AM
Please check my listing: https://www.youtubeknock.com/videos/autos-vehicles/title-title-title-title-title-title-title-autos-vehicles-100.html
1 image is jpg and 2nd png
Both shows properly.

Hi Viktor....See today You posted listing..all images gone..This is what my problem...See attached image

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Not only listing image..Agent Thumbnail also same issues.

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Please fix this error soon...

Ramu Palanisamy
February 28, 2019, 05:20 AM
I added test post on Flynax DEMO site here also same problem...

Check Tomorrow this link https://classifieds.demoflynax.com/motors/audi/a3/2007-audi-a3-3-2-quattro-1.html

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If we add video is the problem...I think So

Viktor
February 28, 2019, 06:03 AM
Did you add video in my listing from youtube? Or maybe did something more?
I want to know all the steps which you did with my listing!!!

Ramu Palanisamy
February 28, 2019, 06:16 AM
Did you add video in my listing from youtube? Or maybe did something more?
I want to know all the steps which you did with my listing!!!

I just added a Youtube Video link that's all..Not done any other changes..

I just went to Edit Listing and added YouTube Video Link..This is the step I did on your listing

Ramu Palanisamy
February 28, 2019, 06:21 AM
After your post listing... One of my user also added many listings ..See that all Images gone...Now

Ramu Palanisamy
February 28, 2019, 07:31 AM
Hi Viktor..See On DEMO Site Thumbnail Error listing with Video...https://classifieds.demoflynax.com/properties/houses/tiritt-gggggggtest-teste-teste-yeste-327.html

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Viktor
February 28, 2019, 08:40 AM
Hello Ramu,

Please check my video: http://www.screencast.com/t/rRQ6tcGNav

Ramu Palanisamy
February 28, 2019, 08:55 AM
Hello Ramu,

Please check my video: http://www.screencast.com/t/rRQ6tcGNav

The Same way only I'm following for upload the listing but One day its working fine next day its disappearing..Why ?

Ramu Palanisamy
February 28, 2019, 09:01 AM
You have edited this Listing Now...But My Question is ....

Why Its getting disappearing...?

What and Where is the Problem? Please explain me

Ramu Palanisamy
February 28, 2019, 09:08 AM
Do You Mean.. Listing getting Expired or Inactive ..But In Admin panel its showing Active See attached IMage

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Ramu Palanisamy
February 28, 2019, 09:19 AM
Hello Ramu,

Please check my video: http://www.screencast.com/t/rRQ6tcGNav

Hi Viktor, I dont Know did you understand the Problem or not...While Posting images Looks good. its for me also..Its looks fine...But Next day every image getting disappeared.

I Explained with Flynax Demo website see above post attachments. Even you posted a listing that also next day its gone..You know very well.

Your not understanding or What ?

I dont know how to explain...any of other flynax users need to test there website by add a Listing with YouTube Video link

Bahram Soltanirad
February 28, 2019, 10:55 AM
You mean, when add a listing with an image and an YouTube link movie, next day the image will be disappeared. right?

As you probably know, all listing images save in files folder in your site root. I mean ftp>your_site_root>files

Please go to this folder and see if the image physically still there.

Ramu Palanisamy
February 28, 2019, 11:27 AM
You mean, when add a listing with an image and an YouTube link movie, next day the image will be disappeared. right?

As you probably know, all listing images save in files folder in your site root. I mean ftp>your_site_root>files

Please go to this folder and see if the image physically still there.

Thank you ...Bahram Soltanirad.

Yes..When add a listing with a YouTube Video next day image will be disappearing...

If its My Hosting Problem? But I added a Test Post on Flynax DEMO site also the same problem image got disappeared..

Anyway I will check on my FTP also..If possible can you try to add a listing on your website as test listing..and we can find the root problem...

Thanks again..

Ramu Palanisamy
February 28, 2019, 12:38 PM
You mean, when add a listing with an image and an YouTube link movie, next day the image will be disappeared. right?

As you probably know, all listing images save in files folder in your site root. I mean ftp>your_site_root>files

Please go to this folder and see if the image physically still there.

I Checked ftp>your_site_root>files

Two ads folder and there images only available. This two folders are currently working fine on my website.

Other listing images not available on Ftp > files (see attached images)

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Please Guide me what is the issues..

Bahram Soltanirad
February 28, 2019, 12:50 PM
Your Attached show us some images physically are there. i was confused. Disappeared images are there in files folder or not?

Ramu Palanisamy
February 28, 2019, 01:01 PM
Your Attached show us some images physically are there. i was confused. Disappeared images are there in files folder or not?

No, Disappeared images not in this folder...I dont where it is .

Just now one of my user added a listing that images also now added...But Old (I Mean one day before added listing images not here)

See attached image. Location which I selected is correct right?

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Bahram Soltanirad
February 28, 2019, 03:41 PM
I confirm, it happens in demo.

Ramu Palanisamy
February 28, 2019, 04:02 PM
Thank You very Much Bahram Soltanirad...

So Its Flynax BUG right?

Wei Hong
March 1, 2019, 02:44 AM
Seriously guys? You meant 4.7.1?

On flynax demo the site is restored/refresh which deleted everything and get back to the state flynax staff setup every hours so if you make any changes on flynax demo it's be gone after not longer that 1 hours.

My site version 4.7 does not have this issue. Listing posted with images plus youtube video have image and video remain, nothing is removed after days. :(((
I'm a bit confused after reading this

Ramu Palanisamy
March 1, 2019, 03:30 AM
Seriously guys? You meant 4.7.1?

On flynax demo the site is restored/refresh which deleted everything and get back to the state flynax staff setup every hours so if you make any changes on flynax demo it's be gone after not longer that 1 hours.

My site version 4.7 does not have this issue. Listing posted with images plus youtube video have image and video remain, nothing is removed after days. :(((
I'm a bit confused after reading this

Thank you Wei Hong...
I haven't Updated 4.7.1 still . My site running on 4.7.0.

I agree flynax demo the site is restored/refresh which deleted everything and get back to the state flynax staff setup every hours. In This One Hrs Time its self Demo site test listing images got disappeared.

What the root cost for this isuuse still not yet find.

Viktor
March 1, 2019, 03:33 AM
Let me know if you change any code!

Also, I have checked my listing today and all looks like correct :) That's why I asked you all steps for reproduce the problem.
https://www.youtubeknock.com/videos/autos-vehicles/title-title-title-title-title-title-title-autos-vehicles-100.html
in listing exist 2 photos and 1 youtube video.

Ramu Palanisamy
March 1, 2019, 03:35 AM
If I Update 4.7.1 this problem will get Fixed?:(

Ramu Palanisamy
March 1, 2019, 03:37 AM
Let me know if you change any code!

Also, I have checked my listing today and all looks like correct :) That's why I asked you all steps for reproduce the problem.
https://www.youtubeknock.com/videos/autos-vehicles/title-title-title-title-title-title-title-autos-vehicles-100.html
in listing exist 2 photos and 1 youtube video.

Hi Viktor, Wait for 24hrs , Still not completed 24hrs of Your Listing update done.

Ramu Palanisamy
March 1, 2019, 04:00 AM
Let me know if you change any code!

Also, I have checked my listing today and all looks like correct :) That's why I asked you all steps for reproduce the problem.
https://www.youtubeknock.com/videos/autos-vehicles/title-title-title-title-title-title-title-autos-vehicles-100.html
in listing exist 2 photos and 1 youtube video.

No Code Change Done...

I will Tell you the Steps How I follow the Add listing.

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This is the steps.

Wei Hong
March 1, 2019, 04:42 AM
if the problem happened after a duration of time I think it's probably host service auto delete function. I'm not sure but I used to have that problem with xenforo while my host provider security auto scan and delete files that they think was bad. Let's wait and see about Viktor test listings

Ramu Palanisamy
March 1, 2019, 05:10 AM
if the problem happened after a duration of time I think it's probably host service auto delete function. I'm not sure but I used to have that problem with xenforo while my host provider security auto scan and delete files that they think was bad. Let's wait and see about Viktor test listings

Oh Okey..Thank you..Let's See Viktor test listings. Today

Bahram Soltanirad
March 1, 2019, 08:14 AM
I confirm, it happens in demo.

Let me explain what I did.
I added a listing with a picture and YouTube small movie.
Everything was normal. Then I reduced pay date column for 1-2 days from admin panel/listings and surprisingly it happened !

Ramu Palanisamy
March 1, 2019, 09:02 AM
Okey..We dont know how its happening...

Today still now its working fine...yesterday posted listing When it will disappear I don't Know normally it will happen 24 hrs or before that. Let's See

Ramu Palanisamy
March 1, 2019, 02:00 PM
As of now today images working fine.....I don't know tomorrow what will happen.

Wait and See..

Ramu Palanisamy
March 2, 2019, 03:39 AM
Hi Viktor, See Today all Images gone..

I did two things...

1) As a user my (user profile image changed)

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2) In Admin panel Agent info page

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So If we update anything in user side or admin side all Images getting disappeared.

Please fix this issuse soon..Flynax

Ramu Palanisamy
March 2, 2019, 06:04 AM
conformed..Flynax BUG Only........Explained with Flynax DEMO site

See Detailed Video


https://youtu.be/6OxqXtrw2fc

Ramu Palanisamy
March 2, 2019, 06:34 AM
Please try to fix this bug soon....

Ramu Palanisamy
March 2, 2019, 02:26 PM
Hi Viktor, Wait for 24hrs , Still not completed 24hrs of Your Listing update done.

Hello , Check Your listing today..Its not working fine...


https://www.youtube.com/watch?v=6OxqXtrw2fc&t=297s

Ramu Palanisamy
March 4, 2019, 05:42 AM
any update Viktor ?

Ramu Palanisamy
March 5, 2019, 04:55 AM
:blink::blink:

Ramu Palanisamy
March 5, 2019, 02:53 PM
Hello Rudi and Viktor, I found why this image disappearing.

Auto cropping images coding error. Its not supporting image pixel resize for thumbnail box.

If we add only images no problem. If we add YouTube Link it not able to adjust the pix.size.

This is what I think So.

Today I checked many images not disappeared in the flynax demo site.

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Wei Hong
March 6, 2019, 02:54 AM
Hi Ramu,

I'm sorry for what happened. Did you create a ticket regarding this issue? I'm sure they would take care of it if it's a known bug.

Ramu Palanisamy
March 6, 2019, 03:14 AM
Hi Ramu,

I'm sorry for what happened. Did you create a ticket regarding this issue? I'm sure they would take care of it if it's a known bug.

Hi Wei Hong...Thank you for your support.

I created Ticket but Rudi said he not able find the BUG why its happening...I dont know when they will find and fix this BUG.

Wei Hong
March 6, 2019, 03:41 AM
Hi Wei Hong...Thank you for your support.

I created Ticket but Rudi said he not able find the BUG why its happening...I dont know when they will find and fix this BUG.

I thought you was able to recreate the bug? You mentioned changing detail of listing would delete its' pictures, did you not? If they can't recreate the problem they can't fix it.

Ramu Palanisamy
March 6, 2019, 04:16 AM
I thought you was able to recreate the bug? You mentioned changing detail of listing would delete its' pictures, did you not? If they can't recreate the problem they can't fix it.

The BUG is all images are get disappeared after added the listing sometimes after. Its happening every listing sometime if we update something from admin or user side.Not sure when it will get disappear but it will sure.

I think its BUG in Auto cropping images coding.

Checkout this Video.

https://youtu.be/6OxqXtrw2fc

Ramu Palanisamy
March 6, 2019, 05:30 AM
Tested by changing Admin Panel---> Basic Settings -->Pictures ---> Width and Height

Result is this on DEMO Site..

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Ramu Palanisamy
March 6, 2019, 09:19 AM
I thought you was able to recreate the bug? You mentioned changing detail of listing would delete its' pictures, did you not? If they can't recreate the problem they can't fix it.

Wei Hong..I'm Sorry ,not able to understand what your trying to say..

This BUG i'm not creating or recreating. Please try to do one Test listing on flynax DEMO site. image with YouTube video and just wait for 10-30 mins time. Your images will get disappear. If you do test you can understand.

Viktor from Flynax team he added a listing on my website to test this issuse his listing images was two times disappeared. Again he updated with new image.

When you add listing it will looks good fine (So don't think now its not a BUG wait and see).

The problem will start after some time when ? How? why? this questions still not answered.

Sorry for my poor English.:rolleyes: