Read Message Error

[David Mundle]

Hello Guys

In admin panel under read message why is it when you view the message to read it that it's showing in html format, how do you fix this or change it to read as normal text?

Thanks
David

[Rudi]

Hello,

Could you provide some screenshot of the problem ?
or create a ticket regrading this issue

[David Mundle]

Hi Rudi

Please see screenshot of the issue you can se that when you view messages it's in html format.2945

Thanks
David

[Rudi]

We've fixed it on your end and this fix will be applied in the next update
now you should send a new message and check

the fix is the following:

go to ftp > includes > controllers > contact_us.inc.php

after:

$rlHook -> load('contactsInsert');

insert:

$rlActions->rlAllowHTML = true;


then go to admin > controllers > tpl > contacts.tpl

find:

{$contact.Message|nl2br}

and replace it with:

{$contact.Message}

[David Mundle]

Hi Rudi

Great work yet again i sent another message as a test and it's working fine as it's now reading without html format...

Regards
David

[Bahram Soltanirad]

Rudi,

I think, we just need to change
{$contact.Message|nl2br} to
{$contact.Message|html_entity_decode}
No need to add
$rlActions->rlAllowHTML = true;

[Rudi]

Bahram,

of course you can use different quick solutions
but it's more important to determine the cause than the consequence and fix it