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View Full Version : Paid support is very disappointed



Serhii Kutserei
June 10, 2014, 11:23 PM
Hello!

I'm your new customer, but i found there is huge problems with tech support. I have made several tickets, and got no answer for 6 (six)! days for my first one. This is totally unacceptable for a "paid" support.
Moreover, i vent to online chat tech support, and a the someone with nickname "Caela" (as far i can remember) tell me that my tickets will be moving to highest priority and will be answered in 4-5 hours.
Need i say that after 9 hours there was no answer either?

That's VERY disappointing, please do something with your tech support.

Viktor
June 11, 2014, 03:48 AM
Hello Serhii Kutserei,

I'll take it under their control. And answered to you in 30 minutes. I don't know how it's possible 6 days without any response but we are very sorry. Be patient please.

Serhii Kutserei
June 12, 2014, 07:50 AM
I don't know what to say, Viktor:

http://i.imgur.com/CShjJAv.gif

(this is today screenshot)

Vladimir
June 12, 2014, 11:09 AM
Hello Serhii Kutserei,

We apologize for the delay; there was an unexpected peak and we were unable to take care of your ticket in a timely manner. We took all necessary measure to avoid such delays in the future.