What's up with you guys!

[Omar Barkawi]

I have a ticket that is open for more than a week and no body is responding to my ticket..

When I requested the updates they came back to me with an invoice, I paid the invoice the moment I got it. Then no news from any body!!

I also kept replying to the ticket with questions on when someone will start working on my 7 Hours change and nothing!!

What is going on?

[Edit] Technical Support on on-line chat promised that the changes will be live within 10 hours! hopefully this is true.

[John]

Hello Omar,
Probably we missed your ticket because we checked tickets by your name and didn't find anything.
Could you provide me with your ticket ID please?

John

[Omar Barkawi]

Hi John,

Here's the ticket #DZT-791129

Thanks,

[John]

Hello Omar,
Yes I found your ticket and the issue resolved now, I apologize for the delay with reply in the ticket,
responsible staff was a bit overloaded and had not chance to reply you in time.

John