To many bugs and errors for a $600 box script

[David]

Hello Roberto,

We admit there are some bugs in our software, which actually are a plague of any software nowadays. You cannot make a code that will work without any failures or issues. For this reason we provide support in bug fixing even to those customers who don't have it because we understand how it is important for a site to run without bugs. We improve our software on a regular basis so in about two weeks we’ll release a software update designed to fix all reported bugs.

You bought the software in 2009 at a discounted price and since then you haven't extended your support. Despite the fact that you didn't have support we helped you with your tickets (JCB-450634 and WYP-509554) without delays on our part. Re: the script price I want to note that for this price you get all the plugins, languages, updates etc. You can order a site from scratch and see how much it will cost you, I believe 5-6K USD while we sell it for 595USD only with all plugins included.

I also want to note that in some cases poor knowledge of the software results in reporting alleged bugs, which after careful testing turn out to be rather configuration gaps than bugs.

So we don't think it is fair to brand our Software as a totally buggy script unable to serve its purpose.