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March 19, 2013, 05:17 PM
#1
Junior Member
What's up with you guys!
I have a ticket that is open for more than a week and no body is responding to my ticket..
When I requested the updates they came back to me with an invoice, I paid the invoice the moment I got it. Then no news from any body!!
I also kept replying to the ticket with questions on when someone will start working on my 7 Hours change and nothing!!
What is going on?
[Edit] Technical Support on on-line chat promised that the changes will be live within 10 hours! hopefully this is true.
Last edited by Omar Barkawi; March 19, 2013 at 10:38 PM.
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March 20, 2013, 03:27 AM
#2
Flynax developer
Hello Omar,
Probably we missed your ticket because we checked tickets by your name and didn't find anything.
Could you provide me with your ticket ID please?
John
Last edited by John; March 20, 2013 at 04:47 AM.
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March 20, 2013, 06:06 AM
#3
Junior Member
Hi John,
Here's the ticket #DZT-791129
Thanks,
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March 21, 2013, 10:21 AM
#4
Flynax developer
Hello Omar,
Yes I found your ticket and the issue resolved now, I apologize for the delay with reply in the ticket,
responsible staff was a bit overloaded and had not chance to reply you in time.
John